Pet Care Ecosystem: 12% YoY Revenue Growth During COVID
We developed an innovative pet telemedicine ecosystem, featuring a website, mobile app, and vet's portal.
Client & Context
Rising urbanization, population aging, and COVID lockdowns tend to boost the number of pets in households. Pets are family members and should be treated accordingly.
For this purpose, the client pioneers new ways of bringing pets and pet owners closer together.
Goal
A team we choose to achieve this goal.
Challenges
From UX/UI Choices to Developing Personalized Systems
Visual style
We choose lighter and friendlier style to make user experience comfortable.
Online consultations with vets
Users can consult doctors in any format — a call, a video call, or a chat.
Narrow specialists
Zoopsychologists, dermatologists, and exotic animal specialists can help in special cases.
Pet food and medications
Personalized system selects food and care products based on user pet's details.
Pet profile
The profile records all of the pet's health features and vaccination information.
Medical records are available to both the pet's doctor and owner.
Users also can upload a photo and add information.
Map of clinics
There are filters by area, hours of operation, specialists, and cost.
Personal cabinets
There vets can conduct consultations, keep records of their patients, and study their medical history.
Dietitians have a separate account where they can manage the pet food and care kit composition.
Another addition — an interface that allows to manage subscriptions and orders for the support operator.
Compliance & Security
Results
- 112% YOY revenue growth – three years of consistent growth during COVID
- 272% Net Promoter Score – high level of customer loyalty
- 3Best User Interface Award from Behance
Mobile apps ratings on 2026
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Pet Care Ecosystem: 12% YoY Revenue Growth During COVID
